Results That Matter
Measurable Impact
I measure success by the lasting impact my work creates for organizations and the communities they serve.
Key Results
Throughout my career, I've driven measurable improvements in organizational effectiveness, operational efficiency, and staff capacity.
Led multi-year cultural transformation embedding competency-based development planning across 100+ person office
Developed innovative hiring pathway and human capital plan that dramatically accelerated recruitment
Rescued failing platform implementation, achieving successful launch within 5 weeks and exceeding all KPIs
Generated significant operational efficiency through process automation across nine workstreams
Facilitated strategic planning sessions integrating measurable outcomes into performance appraisals
Conducted Executive Branch-wide benchmarking study producing actionable recommendations
Impact Stories
Cultural Transformation: Embedding Continuous Improvement
The Challenge: A 100+ person federal office needed to build a culture of professional development and continuous improvement, but lacked systematic processes for identifying skills gaps and supporting staff growth.
The Approach: I led a multi-year change management initiative to embed competency-based development planning across the entire office. This required developing competency frameworks, creating training resources, building supervisor capacity, launching communications campaigns, and continuously refining based on feedback.
The Result: Achieved over 90% adoption rate, with staff and supervisors reporting the system genuinely improved how they approached professional development. The initiative became a model for other offices and contributed to improved employee satisfaction scores.
Operational Efficiency: Automating Administrative Burden
The Challenge: Significant administrative work consumed staff time that should have been focused on mission-critical activities. Manual processes created delays, errors, and frustration.
The Approach: I conducted a comprehensive operational assessment identifying inefficiencies across nine major workstreams. Working with technology teams, I designed and implemented automated solutions using Microsoft Power Platform, SharePoint, and process redesign.
The Result: Generated a 5% capacity gain across the office—the equivalent of five full-time employees' time returned to mission work. Reduced errors, accelerated cycle times, and improved staff satisfaction by eliminating repetitive manual tasks.
Strategic Planning: Aligning Strategy to Operations
The Challenge: The office had high-level strategic goals, but struggled to translate them into actionable division priorities and individual accountability. Staff weren't clear how their daily work connected to organizational mission.
The Approach: I facilitated strategic planning sessions with division leadership, developed a performance framework linking organizational goals to division priorities, and integrated measurable outcomes into leadership performance appraisals. I created monitoring systems to track progress and enable course corrections.
The Result: Developed 22 clear division priorities directly aligned to organizational strategy. Leaders reported better ability to communicate expectations to their teams. Performance management became more meaningful, with concrete metrics replacing vague objectives.
Crisis Response: Rescuing a Failing Technology Implementation
The Challenge: A critical technology platform implementation was failing just weeks before a mandatory launch deadline. The platform needed to support 12 million annual stakeholder communications, and failure would significantly impact operations.
The Approach: I stepped in to lead the final implementation push. I rapidly assessed the situation, identified critical blockers, coordinated across multiple technical and program teams, made difficult prioritization decisions, and drove execution with daily accountability.
The Result: Achieved successful launch within five weeks. The platform exceeded all key performance indicators and successfully supported 12 million annual communications. Stakeholders reported high satisfaction with the new system.
Recognition
Throughout my federal career, I consistently received "Exceptional Results Achieved" ratings—the highest performance level—and was recognized with multiple spot cash awards for exceptional leadership and results. Supervisors characterized my work as demonstrating "best practice, research, and creativity" and noted my ability to accept "stretch assignments and consistently achieve the project goals in innovative ways."
In 2023, I was selected as an Excellence in Government Fellow by the Partnership for Public Service, a competitive program recognizing outstanding federal leaders committed to strengthening government effectiveness.
Ready for Results?
I bring this same commitment to measurable impact to every consulting engagement.
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